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Service Calls

The Good Guys are here for you 24/7 if you have problems with your equipment. Our regular office hours are 8:00am to 4:30pm Monday through Friday (excluding major holidays). If you call during regular hours you can speak directly with our service department. If you have an emergency request you can speak to our answering service and a technician will call you shortly after to offer assistance.

Our Service Call Charges

A Service Call Charge is the cost to get a highly trained HVAC technician with a vehicle stocked with parts and expensive tools to your door. Most common parts are stocked in our truck and we do our best to keep our own warehouse stocked which means there is less waiting for parts.

If we need to return within 30 days for the same problem there is not an additional Service Call Charge.

Flat Rate Pricing

When it comes to repairing the problem with your equipment we utilize flat rate pricing. We know how long it takes to perform specific repairs and are able to give you a guaranteed repair cost if it is needed. All repairs are gauranteed with 30 days labor and 1 year part warranty (if parts are installed or changed out). We ask permission before performing repairs, and can tell you the cost before we start it.

Dependable Service

We utilize state-of-the-art systems for handling our service department. Our goal is to dispatch as efficiently as possible so we can get to you as soon as possible. If you call in with a furnace that is out or an air conditioner that is not working we can typically get someone out the same day and in as little as 1-2 hours.

Locations We Serve

Brands we Service

We service nearly all makes and models of residential furnaces, boilers, air conditioners, water heaters, and accessories. Brands that you see in bold we sell or sell the equipment under a different brand name.

Award Winning Customer Service • Skilled Personable Technicians • Trusted by over 28,500 Homeowners in the Valley!

We Service the Appleton, Neenah, Menasha, Kaukauna, Kimberly, Little Chute, Hortonville, Greenville, and surrounding areas.

Address: 4450 W Greenville Drive. Appleton, WI 54913
Phone: (920) 734-1436 Fax: (920) 734-0929
Hours of Operation: 8:00a to 4:30p (Mon-Fri)

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