We are fortunate to have such a great team here of technicians and office staff that genuinely care about what they do, and have the flexibility in their job to make things right if something does happen to go wrong. If you received a service invoice, enter the code below. We do not edit or suppress bad reviews.

If you ever run into any problems with a visit, one of our employees, or our services or products, PLEASE reach out. As a word of respect please give the company the chance to address any problems before leaving a bad review. Reviews left on this system cannot be edited after the fact.

Reviews Summary

Recent Reviews

Posted 17 hours ago.
Tracey in Menasha on 04/15/24
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Tracey said: We have used The Good Guys for several years. Their service has always been prompt and professional. I like keeping up with the annual service for our boiler system so we don't run into any surprises when the weather is cold. They do a great job!

Posted 4 days ago.
Olivia in Appleton on 04/12/24
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Posted 6 days ago.
John in Appleton on 04/10/24
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Posted 6 days ago.
Jessica in Appleton on 04/10/24
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Jessica said: The Good Guys did Great Work! I am a new homeowner and wanted someone to check out my system to make sure nothing was awry. They were very timely, pleasant, and gave me a lot of information on what info they found. Thankfully I don't need any more maintenance work right now but if I did, I would be confident they would do a good job - and at a fair price!

Posted 6 days ago.
Dennis in Appleton on 04/10/24
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Posted 7 days ago.
Daniel in Appleton on 04/09/24
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Posted 11 days ago.
James & Cindy in Menasha on 04/05/24
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James & Cindy said: Technician Dilan was on time, very courteous and professional. I would highly recommend The Good Guys for excellent service for your heating and cooling needs.

Posted 12 days ago.
Chris & Jodi in Hortonville on 04/04/24
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Chris & Jodi said: This company truly thinks customer. I can’t thank you enough for all the help when my furnace went out. Very fast prompt service and didn’t even charge me since it was newer unit purchased from them — even though they could have since the only issue was that it needed to be reset after a power outage. I’ve had nothing but great experiences with this company, and strongly recommend! Thanks so much!

Posted 14 days ago.
Mike in Fremont on 04/02/24
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Mike said: Dilan was very polite, personable yet professional. He answered my questions and provided solutions. Thanks for sending him to our home.

Posted 16 days ago.
Beth in Appleton on 03/31/24
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Beth said: Eric is always professional and does a great job.

Posted 19 days ago.
Dennis in Appleton on 03/28/24
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Posted 26 days ago.
Debra in Appleton on 03/21/24
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Debra said: On time, very efficient, friendly, professional, great job.

Posted 26 days ago.
Gary & Sue in Appleton on 03/21/24
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Gary & Sue said: Eric did a great job was informative on my furnace and how long I have had it. He also explain a few things inregards to where I am at with my 16 year old furnace. He did a good job.

Posted 26 days ago.
Leann in Appleton on 03/21/24
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Leann said: James is always very thorough and does exceptional work. He is willing to answer any questions I may have in a manner that is understandable.

Posted 26 days ago.
Chuck & Karen in Menasha on 03/21/24
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Posted 27 days ago.
Joel & Kim in Menasha on 03/20/24
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Joel & Kim said: James worked quickly. Friendly. Answered my questions. The Select Group discount is great and fits my schedule.

Posted 34 days ago.
Richard in Appleton on 03/13/24
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Posted 34 days ago.
Alan in Appleton on 03/13/24
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Alan said: Always pleased with Eric's work. We request him whenever we can.

Posted 35 days ago.
Dennis in Appleton on 03/12/24
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Dennis said: Was professional and seemed knowledgeable. I like he did not try to up sell that I needed additional work that was not needed. I did change the filter which he recommended.

Company Response: Thanks for the kind words Dennis! Our entire company is built around no pressure, and no hard selling. We could make a lot more profit if we did harder selling but we love our customers too much to do that to them, plus we would loathe ourselves.

Posted 35 days ago.
Darla in Appleton on 03/12/24
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Posted 39 days ago.
Kevin in Appleton on 03/08/24
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Kevin said: Eric is always awesome!!!!! Great customer service!!!!

Posted 42 days ago.
Peter in Appleton on 03/05/24
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Peter said: Eric always does a great job on everything. Explaining the steps he's taking and answering all questions I may have.

Posted 43 days ago.
Carol in New London on 03/04/24
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Carol said: You always have excellent people working for this company. Our tech was the same, thank you!

Posted 43 days ago.
Lew in Appleton on 03/04/24
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Posted 46 days ago.
Dennis & Brenda in Appleton on 03/01/24
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Dennis & Brenda said: Evan was very polite and did a great job with our scheduled service appt. He also took the time to answer a few questions about furnace services offered. My daughter recently bought a new house and will need her furnace serviced too. Thank you.