We are fortunate to have such a great team here of technicians and office staff that genuinely care about what they do, and have the flexibility in their job to make things right if something does happen to go wrong. If you received a service invoice, enter the code below. We do not edit or suppress bad reviews.

If you ever run into any problems with a visit, one of our employees, or our services or products, PLEASE reach out. As a word of respect please give the company the chance to address any problems before leaving a bad review. Reviews left on this system cannot be edited after the fact.

Reviews Summary

Recent Reviews

Posted 2 days ago.
Jonathan & Kari in Appleton on 04/23/24
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Jonathan & Kari said: Dilan was great! His care and kindness are always appreciated.

Posted 7 days ago.
Lori in Kimberly on 04/18/24
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Posted 7 days ago.
Robert in Appleton on 04/18/24
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Robert said: Dilan was courteous and professional. I appreciate how knowledgeable and enthusiastic he is about heating and cooling systems.

Posted 9 days ago.
Mike in Menasha on 04/16/24
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Mike said: all good service technician was friendly and helpful new what he was doing and explaining

Posted 9 days ago.
Jim in Appleton on 04/16/24
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Jim said: Dilan did great work and was very courteous and knowledgeable, answering all my questions, representing C&W quality and excellence in Service.

Posted 10 days ago.
Tracey in Menasha on 04/15/24
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Tracey said: We have used The Good Guys for several years. Their service has always been prompt and professional. I like keeping up with the annual service for our boiler system so we don't run into any surprises when the weather is cold. They do a great job!

Posted 13 days ago.
Olivia in Appleton on 04/12/24
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Posted 15 days ago.
John in Appleton on 04/10/24
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Posted 15 days ago.
Jessica in Appleton on 04/10/24
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Jessica said: The Good Guys did Great Work! I am a new homeowner and wanted someone to check out my system to make sure nothing was awry. They were very timely, pleasant, and gave me a lot of information on what info they found. Thankfully I don't need any more maintenance work right now but if I did, I would be confident they would do a good job - and at a fair price!

Posted 15 days ago.
Dennis in Appleton on 04/10/24
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Posted 16 days ago.
Daniel in Appleton on 04/09/24
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Posted 20 days ago.
James & Cindy in Menasha on 04/05/24
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James & Cindy said: Technician Dilan was on time, very courteous and professional. I would highly recommend The Good Guys for excellent service for your heating and cooling needs.

Posted 21 days ago.
Chris & Jodi in Hortonville on 04/04/24
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Chris & Jodi said: This company truly thinks customer. I can’t thank you enough for all the help when my furnace went out. Very fast prompt service and didn’t even charge me since it was newer unit purchased from them — even though they could have since the only issue was that it needed to be reset after a power outage. I’ve had nothing but great experiences with this company, and strongly recommend! Thanks so much!

Posted 23 days ago.
Mike in Fremont on 04/02/24
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Mike said: Dilan was very polite, personable yet professional. He answered my questions and provided solutions. Thanks for sending him to our home.

Posted 25 days ago.
Beth in Appleton on 03/31/24
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Beth said: Eric is always professional and does a great job.

Posted 28 days ago.
Dennis in Appleton on 03/28/24
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Posted 34 days ago.
Debra in Appleton on 03/21/24
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Debra said: On time, very efficient, friendly, professional, great job.

Posted 35 days ago.
Gary & Sue in Appleton on 03/21/24
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Gary & Sue said: Eric did a great job was informative on my furnace and how long I have had it. He also explain a few things inregards to where I am at with my 16 year old furnace. He did a good job.

Posted 35 days ago.
Leann in Appleton on 03/21/24
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Leann said: James is always very thorough and does exceptional work. He is willing to answer any questions I may have in a manner that is understandable.

Posted 35 days ago.
Chuck & Karen in Menasha on 03/21/24
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Posted 36 days ago.
Joel & Kim in Menasha on 03/20/24
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Joel & Kim said: James worked quickly. Friendly. Answered my questions. The Select Group discount is great and fits my schedule.

Posted 43 days ago.
Richard in Appleton on 03/13/24
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Posted 43 days ago.
Alan in Appleton on 03/13/24
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Alan said: Always pleased with Eric's work. We request him whenever we can.

Posted 43 days ago.
Dennis in Appleton on 03/12/24
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Dennis said: Was professional and seemed knowledgeable. I like he did not try to up sell that I needed additional work that was not needed. I did change the filter which he recommended.

Company Response: Thanks for the kind words Dennis! Our entire company is built around no pressure, and no hard selling. We could make a lot more profit if we did harder selling but we love our customers too much to do that to them, plus we would loathe ourselves.

Posted 44 days ago.
Darla in Appleton on 03/12/24
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