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FAQ - Miscellaneous

If your question is not asked below feel free to ask. Call us at (920) 734-1436 or email us help@cwgoodguys.com.

Do you sell filters?

We do sell many common and some hard to find filters in our showroom at 4450 W Greenville Drive Appleton, WI 54913. Our most common filters are located on this page.

Do you sell over the counter parts?

This depends on the part you need. We sell parts we feel are safe for a homeowner to do. We will not sell parts like Gas Valves, Refrigerant, Gas Line, or Linesets. When asking us about parts we do not want the part number of what is in there now, we need the Model & Serial number of the equipment it is from. Part numbers change as they may revisions, this allows us to pull up a current part list from the manufacturer.

Electronic parts sold over the counter, unless it is a D.O.A. is not a returnable item. Other parts carry the manufacturer warranty and a 30 day return policy.

During peak times of our year we may not be able to sell parts over the counter due to our office and field staff being tied up with abundance of service calls.

Do you stock common parts?

We keep an active stock of common parts for most manufacturers. On our service trucks we stock the most common parts, and the rest we stock in our warehouse. In some cases we do need to order a part from a local supplier and in rare cases actually have to order a part and wait for it to be shipped to us.

We maintain business relationships with all known suppliers in the area to get you parts as fast as possible.

Do you offer any Military or Senior Citizen discounts?

We offer both a Military and Senior Citizen discounts, only when asked for. Discount is 5% for service and 2% for installs.

Do you offer loyalty programs?

We are a believer that repeat customers deserve an added discount. In the past years we have rolled out some programs for special discounts on tune-ups depending on when you have the tune-ups done. Next time we are there for a tune-up ask about how to get discounted tune-ups in the future, we will be happy to share!

Award Winning Customer Service • Skilled Personable Technicians • Trusted by over 30,000 Homeowners in the Valley!

We Service the Appleton, Neenah, Menasha, Kaukauna, Kimberly, Little Chute, Hortonville, Greenville, and surrounding areas.

Address: 4450 W Greenville Drive. Appleton, WI 54913
Phone: (920) 734-1436 Fax: (920) 734-0929
Hours of Operation: 8:00a to 4:30p (Mon-Fri)

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