Braeburn WiFi Help Center

Thank you for your purchase of a Braeburn WiFi Thermostat. We are happy to assist you in getting the thermostat installed, but when it comes to connecting your thermostat to WiFi it is important that you know how to do this. We have put together some videos and resources for setting up your thermostat and getting comfortable with how to use the thermostat.

If you have technical questions and we installed the thermostat for you, you can speak to our in house I.T. Support by emailing service@cwgoodguys.com.

Guides & Videos

Watch our Set Up a new Thermostat Video

Watch our Changing WiFi Network Video

Read our Set Up Guide

Frequently Asked Questions


Why are there no batteries in this thermostat? / Why did you remove them?

We do not agree with Braeburn stating you do not need a common wire. We run under the principle that all Wi-Fi thermostats need 24v. Doesn't matter what brand, you do not want to trust a wifi thermostat to batteries. Because of this we wired up your thermostat so that it always receives 24 volts from your furnace. We recommend removing the batteries if they were placed in there as they are not needed, and if we cut to 4-6 years down the road there is a chance they start to ooze or corrode.

Do I lose settings if the power goes out?

No, the memory on this thermostat will survive even with a power outage. Unlike a programmable thermostat, which can lose programming if batteries are dead for X number of minutes, the same should not matter on this WiFi thermostat.

How Secure are these Thermostats?

By design the thermostats are locked down from a development standpoint. The device only talks to Braeburn's servers as needed. You then use the BlueLink app on your phone/tablet/pc to talk to Braeburn's servers to remote control and change the thermostat. Other people in your house cannot access the thermostat remotely unless they have the bluelink application and the email/password combination you set when installing the thermostat.

It's only as good as the quality of your password! Be unique and store it in a safe location.

Can I share my account with family members?

Certainly, you can share your account on multiple devices and with multiple people. It's recommended to install this on multiple devices in case a temperature alert would happen to occur.

Why doesn't the thermostat support 5GHZ?

The 7205 Braeburn is designed to be an affordable thermostat that has all the features required to get the Wisconsin Focus on Energy reward, and a great way to save money is to use a 2.4ghz only wifi chip. The only real modern limitation on 2.4ghz is how fast it can communicate and a thermostat is barely using any data at all. 2.4ghz travels through walls much better than 5ghz. If you really want a 5ghz compatible thermostat look at the Ecobee or Nest.

What if my WiFi Network Changes?

Check out our guides for how to switch networks. We also will be producing a video about changing networks on the thermostat above.

Our I.T. Staff recommends when you get a new router, setting the name and password to the same as your old one. This saves you the effort of having to reconnect everything. Make sure you have the same name (case-sensitive for both network name and password).

Award Winning Customer Service • Skilled Personable Technicians • Trusted by over 30,000 Homeowners in the Valley!

We Service the Appleton, Neenah, Menasha, Kaukauna, Kimberly, Little Chute, Hortonville, Greenville, and surrounding areas.

Address: 4450 W Greenville Drive. Appleton, WI 54913
Phone: (920) 734-1436 Fax: (920) 734-0929
Hours of Operation: 8:00a to 4:30p (Mon-Fri)

©2020 Christensen & Wisnet, Inc. Privacy | Careers

Employee: Office Email | Tech Email | SalesBook | ServiceDesk