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FAQ - Billing and Payments

If your question is not asked below feel free to ask. Call us at (920) 734-1436 or email us help@cwgoodguys.com.

Do you offer financing?

We offer financing on new equipment installation, but we do not offer financing for service work. Financing options for new equipment varies depending on the equipment offered at the job cost. We offer 12-month and 6-month No Payments, No Interest, No Money Down options, as well as a 5 year low APR option. Restrictions apply, requires loan approval.

What payment methods do you support?

We accept Cash, Check, Debit or Credit Card (Visa, Mastercard, Discover, and American Express).

Can I pay online?

You most certainly can. If you weren't at home when we were there, you can make a payment by going to our site https://pay.cwgoodguys.com. The site is secured and is processed directly by a Visa owned company.

Do you bill out jobs?

We require payment upon completion. If you are a landlord and have rentals, and you are not there at the time of the job we ask that you make payment arrangements with our office. We offer a secure online payment option which can be used 24/7.

What is a finance charge?

If there is an open balance in our computers for 30 days it will start to accrue interest, this is labeled as a finance charge ("FC"). Open balances have an APR of 24% (2% compounded monthly), and unless done in error is expected to be paid. If you have questions on this please contact us.

I have questions on my invoice/statement, who do I talk to?

If you have a question on service related work (tune-ups, repairs, etc) Jeff Schmidt is our service manager and is able to assist you with any questions on the invoice or statement. If this was regarding an Installation Invoice you can speak with your estimator or our General Manager Marc Dohr.

Award Winning Customer Service • Skilled Personable Technicians • Trusted by over 30,000 Homeowners in the Valley!

We Service the Appleton, Neenah, Menasha, Kaukauna, Kimberly, Little Chute, Hortonville, Greenville, and surrounding areas.

Address: 4450 W Greenville Drive. Appleton, WI 54913
Phone: (920) 734-1436 Fax: (920) 734-0929
Hours of Operation: 8:00a to 4:30p (Mon-Fri)

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