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FAQ - Billing and Payments

If your question is not asked below feel free to ask. Call us at (920) 734-1436 or email us [email protected].

Do you offer financing?

We offer financing on new equipment installation, but we do not offer financing for service work. Financing options for new equipment varies depending on the equipment offered at the job cost. We offer 12-month and 6-month No Payments, No Interest, No Money Down options, as well as a 5 year low APR option. Restrictions apply, requires loan approval.

What payment methods do you support?

We accept Cash, Check, Debit or Credit Card (Visa, Mastercard, Discover, and American Express).

Can I pay online?

You most certainly can. If you weren't at home when we were there, you can make a payment by going to our site https://pay.goodguyswi.com. The site is secured and is processed directly by a Visa owned company.

Do you bill out jobs?

We require payment upon completion. If you are a landlord and have rentals, and you are not there at the time of the job we ask that you make payment arrangements with our office. We offer a secure online payment option which can be used 24/7.

What is a finance charge?

If there is an open balance in our computers for 30 days it will start to accrue interest, this is labeled as a finance charge ("FC"). Open balances have an APR of 24% (2% compounded monthly), and unless done in error is expected to be paid. If you have questions on this please contact us.

I have questions on my invoice/statement, who do I talk to?

We would recommend calling and talking to Mike in the office. He will be able to pull up the documents and if needed can get you specifically to the right person to address it. If you have a questions specific to the work done you may want to ask for Jeff who is our service manager. You can also send an email to [email protected] and Mike will get back to you.

The name trusted by over 32,000 homeowners in the Fox Valley. A fifth generation family tradition, since the 1920s.

Award Winning Customer Service, Seal of Goodness Guarantee since 1966. No Pressure Promise! We do not utilize any high pressure tactics in our sales process, ever.

Address: 4450 W Greenville Drive. Appleton, WI 54913
Phone: (920) 734-1436 Fax: (920) 734-0929
Hours of Operation: 8:00a to 4:30p (Mon-Fri)

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