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FAQ - After Hours Service

If your question is not asked below feel free to ask. Call us at (920) 734-1436 or email us help@cwgoodguys.com.

We ask that if you're utilizing our after hours service, please note the following:

What are the After Hours rates?

The rates and additional information about how we handle service calls can be seen on this page.

What hours does After Hours Service begin?

Our operating hours are 8:00AM to 4:30PM Monday through Friday. If a call comes in after or before, you will have an option to request after hours service. If we are closed for a holiday, the after hours options will appear when you call our number all day.

If I called in during the day and it gets late am I charged after hours?

Regular work is only performed during our office hours, and sometimes goes into early evening if we have a lot of calls. If you call monday and we have a lot of calls and cannot get to you, you will be taken care of the next business day. If you do not wish to wait you can pay for an after hours service call.

How do I get ahold of an on-call technician?

Call our main office number at 920-734-1436, and select option 1. It will transfer you to our answering service. They will take down your information and forward it to our on-call technician. They will do their best to call you ASAP, but just know they may be working on other furnaces at that time and may not be able to get there right away, but rest assured they will get you into their queue and call you when they are on the way.

What payment options are there for after hours service?

Because our office is not open, we do not have the ability to check payment history, or warranties. If they cannot verify a warranty they will require FULL PAYMENT at the time of service. We will refund applicable charges once warranty is validated. We understand this is an inconvenience, however, due to past situations we must require it be done this way.

How long will it take before a technician gets to my home?

We typically have a single on call technician, and when it is busy there can be up to 2. The time it takes to get there really depends on calls prior to yours that can be pending. They will communicate with you when you call in a service call request.

Award Winning Customer Service • Skilled Personable Technicians • Trusted by over 30,000 Homeowners in the Valley!

We Service the Appleton, Neenah, Menasha, Kaukauna, Kimberly, Little Chute, Hortonville, Greenville, and surrounding areas.

Address: 4450 W Greenville Drive. Appleton, WI 54913
Phone: (920) 734-1436 Fax: (920) 734-0929
Hours of Operation: 8:00a to 4:30p (Mon-Fri)

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